Returns & Exchanges
At MATTE Brand, we want to ensure you are completely satisfied with your purchase. We offer returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email after your request is approved.
Ship It Back
Drop off your package at any authorized carrier location; please ensure the package is scanned to track your return progress.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing