Frequently Asked Questions
Everything you need to know about shopping with MATTE Brand.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-14 business days.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain items, such as intimates and sale products, are final sale.
How do I know which size to order?
Each product page features a detailed size guide. Our pieces are designed for a body-con fit; if you are between sizes, we recommend sizing up for more comfort.
Do you restock sold-out items?
We frequently restock our core essentials. For limited edition drops, once they are gone, they are gone. We recommend signing up for restock notifications on the product page.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible payment installments through services like Afterpay and Klarna.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.